Privacy Policy

Introduction

Blueline Telecom Group, LLC (“Blueline,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have.

This policy applies to our website, our communications with you, and the voice, internet, messaging, and related services we provide (together, the “Services”). By using our website or Services, you agree to the practices described here.

Information We Collect

Information you give us

• Contact form submissions: your name, phone number, email address, and the message you send
• Sales and service information: business name, service address, billing contact, and details needed to quote, install, and support your Services
• Support requests: information you share when you call, email, or open a support ticket
• SMS opt-in information: your mobile number and the record of your consent when you agree to receive text messages
• Business messaging registration details: legal company name, tax ID, business address, website, and contact information that business customers provide to register text messaging brands and campaigns

Information created when you use our Services

• Account, billing, and service records
• Call detail records, such as numbers dialed, call times, and call duration
• Voicemail, call recordings, and messages, when those features are enabled on your account
• Network and device information needed to deliver, monitor, and troubleshoot your Services

Information collected automatically on our website

• Basic technical data, such as browser type, device type, and IP address, collected by our web hosting and security tools to keep the site running and protected

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Install, deliver, monitor, maintain, and support your Services
• Process billing and manage your account
• Send service updates, maintenance notices, and account alerts
• Send text messages you have opted in to receive
• Protect our network, our customers, and our website from fraud, abuse, and security threats
• Meet our legal, regulatory, and emergency services (E911) obligations

We do not sell your personal information.

SMS and Text Messaging

Blueline sends text messages only to people who have opted in. When you opt in, we collect your mobile number and keep a record of your consent, including when and how you gave it. We use this information only to send the messages you agreed to receive, such as service notifications, installation and appointment updates, support follow-ups, and account alerts. Consent to receive text messages is not a condition of purchasing any Blueline Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share mobile numbers only with the carriers and messaging platforms that deliver our messages, and only for that purpose.

Campaign registration. Blueline registers its business texting brand and campaigns with The Campaign Registry (TCR), the independent registry U.S. mobile carriers use to verify business text messaging on 10-digit long code (10DLC) numbers. Registration includes business details, such as our legal name, tax ID, address, website, and business contact, plus campaign details, such as the campaign purpose, sample messages, and sending phone numbers. It never includes your opt-in data.

Your controls

• Opt out: reply STOP to any message. You will receive one confirmation message and no further texts unless you opt in again
• Help: reply HELP for our contact information, or reach us using the details in the Contact Us section below
• Message frequency varies based on your account activity and the messages you request
• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

Customer Proprietary Network Information (CPNI)

As a provider of voice services, Blueline protects Customer Proprietary Network Information (CPNI) as required by federal law and Federal Communications Commission (FCC) rules. CPNI includes information about the type, quantity, destination, and amount of use of your telecommunications services, along with related billing information.

• We use CPNI to provide, bill for, and support the Services you purchase from us
• We do not sell CPNI
• We verify your identity before discussing CPNI or making account changes by phone, email, or in writing
• You may restrict our use of your CPNI for marketing purposes at any time by contacting us. Restricting this use will not affect the Services you receive
• We will notify you and the appropriate authorities of any unauthorized access to your CPNI as required by law

Business Messaging Services

Blueline provides business SMS services, including A2P 10DLC brand and campaign registration, that our customers use to text their own contacts. When we register a customer, we collect the details The Campaign Registry requires: legal company name, tax ID (EIN), business address, website, industry, and a business contact’s name, phone, and email, along with the campaign’s use case, description, sample messages, and phone numbers. We submit this information to TCR and mobile carriers only to register and maintain the customer’s campaigns.

When customers send messages through our platform, we process message content, phone numbers, and related data on their behalf and according to their instructions.

• Each business customer confirms that its registration information is accurate and true
• Each business customer agrees to collect and process subscriber opt-ins and opt-outs, and to reply to the HELP keyword with its contact information
• Each business customer is responsible for following applicable laws and carrier requirements
• We do not use our customers’ registration information, contact lists, or message content for our own marketing

If you received a text from a business that uses Blueline’s services, please contact that business directly with questions about how it handles your information. You can always reply STOP to opt out.

How We Share Information

We share information only as needed to run our business and deliver your Services:

• Service providers and carriers that help us deliver voice, internet, messaging, billing, and support, who may use the information only to perform those services for us
• The Campaign Registry and mobile carriers, limited to the business brand and campaign details needed to register text messaging campaigns. Subscriber opt-in data is never included
• Emergency services, including providing your registered location for E911 calls
• Legal and regulatory requirements, such as responding to a subpoena, court order, or lawful government request, or complying with FCC rules
• Protection of rights and safety, when needed to prevent fraud, protect our network, or protect the safety of any person
• Business transfers, if Blueline is involved in a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information

We do not sell your personal information or share it with third parties for their own marketing.

Cookies

Our website uses only the cookies needed for the site to function and stay secure. We do not currently use advertising or analytics cookies. If that changes, we will update this policy.

Data Security

We use administrative, technical, and physical safeguards to protect your information, including access controls and 24/7/365 network monitoring. No method of transmission or storage is completely secure, but we work to protect your information and respond quickly to any issue.

Data Retention

We keep your information for as long as needed to provide the Services, maintain your account, and meet our legal, tax, and regulatory obligations. When it is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our website and Services are designed for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Your Choices

• Text messages: reply STOP at any time to opt out
• Marketing emails: use the unsubscribe link in any marketing email
• CPNI: contact us to restrict marketing use of your CPNI
• Access or correction: contact us to request access to, or correction of, the personal information we hold about you

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Blueline Telecom Group, LLC 1035 Greenwood Blvd, Suite 275 Lake Mary, FL 32746

Email: customercare@bluelinetelecom.com  |  Phone: 888-551-0811